Refund Policy – ShopScape.store

At ShopScape.store, we want you to shop with confidence. If you are not fully satisfied with your purchase, we’re here to help. Please read our refund and return guidelines below.

1. Eligibility for Returns

You may request a return or exchange if:

  • The item is defective, damaged, or not functioning properly.

  • You received the wrong item.

  • The product is not as described on our website.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • It must be in the original packaging.

  • You must request a return within 7 days of receiving your order.

2. Non-Returnable Items

For safety and quality reasons, the following cannot be returned:

  • Used electronic products

  • Installed home décor items

  • Clearance or sale items

  • Products damaged due to customer mishandling

3. Refund Process

Once your return is received and inspected:

  • We will notify you by email.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

4. Replacements & Exchanges

If you received a faulty or incorrect item, we will gladly send a replacement at no additional cost.
Exchanges are subject to product availability.

5. Shipping Costs

  • Return shipping costs are the responsibility of the customer, unless the product arrived damaged or incorrect.

  • Shipping fees are non-refundable.

6. Contact Us

If you need help with your order, returns, or product issues, feel free to contact our support team:

📧 info@ShopScape.store
We usually respond within 24–48 hours.